Sales and Service Agents - Czech, German, Dutch or Italian Speaking

Salary: £14,480 basic plus shift allowances

Industry: Business Support

Job Type: Contract

Location: North West

Reference: 26317de

Expiration date: 05 June 2018

We currently have full time positions in Manchester of 37.5 hrs per week on a rota basis which will include early starts, late finishes, and weekends on a rota. Must speak English and either Czech, German, Dutch or Italian.

Job Accountabilities

  • Sales and Customer Service
  • Quote and sell airfares from the airline reservation system using the in-house quotation system
  • Change reservations and actively cross sell flights where services are full or unavailable.
  • Where applicable, offer and sell Emirates ancillaries to include Hotels, car hire and tours.
  • Convert calls in to direct sales and constantly look for sales opportunities when servicing calls.
  • Offer all Emirates special products, promotions, and offers at all times.
  • Ensure a high standard of customer service is maintained at all times by identifying the caller's needs and offering the appropriate products and services.
  • Remind passengers of the legal requirements covering their journey and ensure all passports, visa and health issued are explained and fully covered.
  • Offer passengers Emirates special services and where applicable book special meal, wheelchair requests and seating.
  • Ensure high standards of service are maintained when dealing with internal customers as well as external customers.

Minimum Knowledge/ Experience/ Training/ Qualifications

  • Minimum GCSE or equivalent.
  • Previous experience within a Customer Service role.
  • Excellent telephone manner
  • Previous Travel and Call Centre experience is desirable.
  • Must be fluent in English and either Czech, German, Dutch or Italian
  • Must have the legal right to live and work in the UK.

Salary & Benefits

In addition to the advertised salary you will receive shift pay (approx £1000-£1500 pa depending on shifts worked) and 1 week bonus (paid at the end of November and pro rated if joining date is after the beginning of the calendar year. Full one week bonus approx. £229).

As an example (but not guaranteed due to the elements that could vary), a total expected annual salary for an employee speaking one required European language, earning an average of £1,250 shift pay and having entitlement to the full 1 week's bonus would be approximately £15,859. This figure would vary depending on number of languages spoken and amount of shift pay earned.

Other benefits include the following:

  • Concessional travel benefits for employee and eligible relatives
  • Voluntary and contributory pension scheme
  • Participation in the Company's Group Profit Share Scheme
  • Quarterly Performance Bonus