Senior Manager - Heritage Operations

Salary: £50,000-55,000 per year

Industry: Automotive

Job Type: Permanent

Location: South East

Reference: 27693sw

Expiration date: 13 October 2017


Our client, a luxury automotive manufacturer, is seeking a Senior Manager to control and develop their Heritage service and restoration business.

Key Responsibilities & Tasks

  • Commercial responsibility for Heritage business
  • Maintain standards of performance of the heritage team through effective coaching and performance management
  • Maintain high levels of customer service standards
  • Achieve monthly revenue and profit targets
  • Develop timely report KPI's
  • Proactively manage VOR's to resolution
  • Improve digital sales mediums (website)
  • Develop and manage marketing strategy

Qualifications & Experience

  • Educated to degree level or equivalent in an engineering discipline, or similar experience
  • Record of excellent people-management skills
  • Significant customer service and/or after sales experience in a HLS automotive retail environment
  • Demonstrate strong commercial acumen
  • Excellent communication skills, both oral and written
  • Demonstrate relevant IT competencies in DMS and MS Office