Customer Service Representatives - French, German, Spanish Speaking

Rate: £12.00-14.96 per hour

Industry: Business Support

Job Type: Contract

Location: North West

Reference: 28597-jr

Expiration date: 06 June 2018

First point of contact for Customers and therefore needs to have excellent interpersonal skills and the ability to communicate effectively across all levels both internally and externally. We are looking for candidates who have language skills including French, German & Spanish and English.

Roles and Responsibilities:

  • Be the focal point for Customers placing orders, understand customer needs and handle orders in an accurate timely manner ensuring their needs are fully met, on time and in full.
  • Order processing using SAP.
  • Ensure all orders are accurately closed at month end to allow effective invoicing.
  • Accurate input of pricing in SAP is essential.
  • Ensure all additional costs are approved and passed to customer where agreed. 
  • Be the principle focus of communications between the Customers, the haulier, local planning.The load point and the Business fulfilling orders to agreed customer portfolio ensuring the customer receives the right product in the right place at the time agreed.
  • Logging customer complaints/incidents and dealing with operational issues.

Person Specification:

  • Excellent interpersonal skills – concern for impact and proactive with customer.  Able to challenge others to find the best solution.
  • A good level of initiative is required.

Essential Experience: 

  • We are looking for candidates who have language skills including French, German & Spanish and English.
  • Excellent telephone manner.  Strong organizational skills.  Excellent written and verbal communication skills. Problem solving.  Multi-tasking capability.  Well-developed IT/numeracy skills. 
  • The ideal candidate will be educated to A level standard or higher with 2 years’ experience in a customer facing role and language skills.  Please note again the languages we are looking for in addition to English are French, German and Spanish.