Operations Manager

Salary: Depending on Experience

Industry: Nuclear

Job Type: Permanent

Location: South West

Reference: 28734-sb

Expiration date: 25 April 2018

An opportunity is available for an experienced Operations Manager to support a leading engineering contractor with their projects related to the energy industry, from their offices in Dorchester.

Roles and Responsibilities:

We are currently recruiting for an Operations Manager to join our client’s Energy business that supports clients in the nuclear industry in the UK and Europe.

The client provides specialist engineering, safety case support and project management to our customers’ operations within the Nuclear Sector. We have long term relationships with several major clients in the civil nuclear and defence industries. We have opportunities to work across a variety of nuclear projects at all stages of the project life cycle, from initial planning to end of life decommissioning.

This role will report to: Director, New Nuclear and will be responsible for:

  • HSSE
  • Staff management, welfare and local development
  • Local deployment and achieving local utilisation/chargeable hours targets
  • Supporting Framework Directors with growth of existing and new customers and contracts
  • Task opportunities & tendering
  • Excellence in project execution
  • Compliance and consistency
  • Local Facilities interface and Building Manager duties

Role Description:

  • Line management for large team of technical resources (currently 40+ with active recruitment), predominantly staff with some contract staff. Based in various office and Customer locations covering project management and a range of technical services disciplines.
  • Ensuring deployment and achievement of utilisation/chargeable hours targets.
  • Ensuring staff meet performance expectations and receive appropriate training and development; ensuring technical capability is maintained and developed to enable the business to maintain current and develop new business propositions.
  • Winning business – specific responsibilities may also be assigned by one or a number of Framework Directors or the Key Account Director in relation to customer relationship building in order to identify and secure opportunities.
  • Financial accountability – input to business forecasting and ensuring timely and accurate timesheet and expense submissions. Additional responsibilities may be assigned by the Director or Framework Directors.
  • Delivery – technical/project management oversight in support of the Framework Directors to ensure customer satisfaction by meeting HSSE, Quality, Time and Cost expectations.
  • Customer Engagement – specific support the Customers as agreed with Director and Framework Directors.
  • Embedded resource management - support the operational management and development of the activities associated with embedded resources including, regularly liaising with the embeds and their client managers.


  • HSSSEQ performance measured by: event statistics (LTI and AIFR); High Potential Incidents; audit-identified non-conformances. The Target is Zero.
  • Resource capability management and development measured by: staff numbers; recruitment and retention rates; implementation of staff development and staff knowledge transfer plans; staff performance management and review; staff utilisation, Competency Assurance System compliance, capability demand forecasting.
  • Financial performance measured against agreed targets: utilisation, chargeable hours, overhead costs.
  • Individual accountabilities will be set to reflect the areas of focus and level of support provided to the Framework Directors.

Person Specification:

  • Drive performance and motivation through effective personal leadership, delegation and communication.
  • Provide balanced expectations and objectives that engage, enthuse, inspire and motivate people towards the delivery of business goals.
  • Build and sustain strong and lasting internal and external relationships through meeting needs, delivering on promises and resolving issues.
  • Act as role model for the business’ Values.
  • Demonstrate collaborative behaviours to in line with both local and wider business objectives.
  • Adhere to the Code of Conduct.
  • Invest in both your own and others’ development - and proactively seek feedback for yourself and provide it to others.
  • Strong leadership, collaboration and communication skills.
  • Able to connect people and issues and drive a quick response.
  • Openness.

Skills / Qualifications:

  • Experience in team and resource management.
  • Experience in a technical professional services environment.
  • Experience of a variety of technical and project delivery requirement’s.

Essential Experience: 

  • Proven experience as an Operations Manager working within an engineering consultancy/contractor environment supporting projects within a highly regulated industry.