Contractor Care Administrator

Salary: Dependent on skills and experience

Industry: Business Support

Job Type: Permanent

Location: North West

Reference: jlsh

Expiration date: 20 September 2017


Due to the growing demands of the business we are looking to recruit a Contractor Care Administrator to be based at our Head Office in Cheshire. Reporting to the Group Business Support Manager, you will be the primary point of contact for all contractors from the moment they accept their assignment, ensuring all information required is communicated effectively and that all documentation is returned for audit and compliance purposes.

Your role will include:

  • Writing, sending and chasing all contract placements, extensions and compliance documents
  • Responsible for contractor check in/follow up calls once contracts have been sent
  • Ensuring all documents are filled out correctly and completed on time and that all candidates are completely compliant - both prior to placement and throughout assignments
  • Act as liaison between contractor, consultant and payroll.
  • Ensuring all information is stored accurately, legally and securely in line with Data Protection
  • Manage extension and amendment processes with consultant and contractors
  • Maintenance of starters and leavers
  • Develop and maintain a knowledge of each business sector/team
  • Keeping up to date with any changes in legislation which may affect operational and compliance processes
  • Liaison with Umbrella companies, ensuring procedural understanding and maintaining the PSL
  • Compliance Audits
  • Ad-hoc reporting as the business requires.
  • Ensure that own areas of work are serviced and covered thoroughly and efficiently and support team members with workload as and when the business requires.
  • Identifying opportunities for improving the admin processes

Applicants must have a strong admin background and a proven track record of achievement in an administration role, preferably delivering these services within an employment agency.

  • The successful applicant will be outgoing, enthusiastic, articulate, and capable of dealing with situations sensitively and professionally as well as forging strong relationships with contractors.
  • Have good reasoning skills and ability to deal with issues and make sound judgements.
  • A high attention to detail.
  • Excellent telephone skills.
  • Ability to maintain control and remain calm and professional.
  • Ability to project professionalism and confidence at all levels over the phone and face to face.
  • Flexible attitude and approach.
  • Advanced level Word and Excel would be an advantage.

This role would ideally suit a recruitment agency administrator with experience of managing Contractor paperwork.