Technical Service Project Engineer

Salary: £40,000 - £45,000 pa

Industry: Automotive

Job Type: Permanent

Location: West Midlands

Reference: 27436aj

Expiration date: 14 July 2017

Working for a world renowned automotive manufacturer, your role will be to provide technical support and assistance to the worldwide dealer network.

Job Purpose

To provide technical support and assistance to the worldwide dealer network, and when appropriate, directly to owners with the objective of:

  • Reducing workshop diagnosis and vehicle downtime
  • Eliminating the need for repeat visits to the dealer
  • Assist in achieving a Right First Time fix
  • Instrumental in reducing warranty costs with regard to effective utilisation of replacement parts and labour
  • Liaising with Quality, Product Development & Manufacturing
  • Assist in reducing ownership and warranty costs in service with regard to spare parts and labour expenditure
  • Endeavour to achieve Best in Class technical service and provide excellent customer satisfaction
  • To research, write, develop, create, and implement all aspects of Face-to-Face Technical Training for our Global Dealer Network
  • Responsible for the development of high quality training programmes encompassing vehicle systems, diagnostics and repair methods, to enable Dealers to deliver superior customer satisfaction whilst minimising expenditure on vehicle warranty and service repair activities.

Key Responsibilities & Tasks

  • Assist franchised dealer technicians and Regional Service staff with technical enquires on all current and past models, to discuss and recommend diagnostic routines and strategies to achieve right first time fixes. When appropriate arrange a dealer visit to assist the technician in achieving a robust and speedy solution to the concern, through liaison with the Regional Customer Service engineer.
  • On a daily basis action all Technical Service Requests received. Interpret and qualify content. Where necessary contacting the submitting Dealer Technician to review data to enhance understanding.
  • Responsible for the research, creation, development and delivery of training courses for Technical Product Training, for all new car launches. Continually review, update and enhance all current Technical Training Courses to the highest quality.
  • Build excellent working relationships with Engineering, Quality, Design, After Sales Operations and all relevant internal and regional departments to facilitate the development of high quality technical training courses. Be solely responsible for the technical accuracy of content described in all technical training materials, which could have a direct bearing on safety, product warranty &/or legal liability.
  • Through close liaison with the dealer network ensure that all published Man Hour Schedule times are accurate and reasonable. Process request for review forms and make recommendations on any adjustments to the published times. Liaise with Technical Publications to ensure that the Man Hour Schedule is up-dated accordingly.

Qualifications & Experience

  • The ideal person will be self-motivated, organised, with a high attention to detail and dedication to consistently producing excellent quality work on time and on budget.
  • Extensive experience of the automotive industry, with proven record of Automotive Manufacturer based training
  • Extensive servicing, maintenance procedures and diagnostic experience
  • In-depth understanding of the Automotive and HLS sector
  • Clear understanding of automotive technical and diagnostic processes
  • Ability to design exciting, educational and inspirational training courses in a wide range of technical skills, demonstrating enthusiasm and passion for the brand
  • Computer & IT Literate
  • Excellent written and verbal communication skills
  • A full clean driving license
  • International travel is likely to be required